WHAT SHOULD I EXPECT AFTER MY ORDER IS PLACED?
Strictly Tool Boxes is committed to providing the highest quality customer service. Our customer service doesn't end when your order is placed.
1. PLACE YOUR ORDER
Once your order is placed your web browser will take you to a blank web page with your order number listed at the top. Please write it down in case your emails fail to arrive to you.
2. RECEIVE ORDER EMAIL
You will receive a detailed receipt in your inbox within seconds of placing your order online. Please review this email and be sure to check to make sure your shipping address is correct. If you did not receive your email please contact us at 888-289-1952.
3. SHIPPING NOTIFICATION EMAIL
You will typically receive your Shipping Notification Email within 1 - 2 business days after your order is completed. Near the bottom of this email you will find a link to your freight carrier’s website along with your tracking number.
4. FREIGHT INSPECTION EMAIL
This will be the most important email you receive from StrictlyToolboxes.com. This email will contain all of the steps needed to properly inspect your toolbox for all types of freight damage. Once opened, please click on the appropriate toolbox that matches your order. Read through the instructions thoroughly to be properly prepared for when you freight carrier arrives.Freight Inspection Center
5. CONFIRMATION PHONE CALL
You will receive a phone call from one of our staff members usually the day your toolbox ships. They will go over any questions you may have about your order and will give you the your local freight terminal phone number if it is available at the time.
6. TOOL BOX DELIVERS
If your order shipped truck freight, call freight carrier for a delivery appointment. Follow the directions in your freight inspection instructions email.
7. CUSTOMER SERVICE REVIEW EMAIL
About a week after we ship your tool box you will receive a review email from us. Please click the link in the email to leave a review about our customer service and website.
8. YOU MAY ALSO RECEIVE A TOOL BOX REVIEW EMAIL*
About a month after we ship your tool box you may receive a second review email from us. Please click the link in the email to leave a review for the tool box you ordered.