The freight carrier's terms and conditions clearly state that you are unable to uncrate your toolbox to inspect unless there are signs of damage to the exterior packaging. Signs of damage can be as simple as a tear in the shrink wrap or a broken pallet. You will always be able to find scuff or mark on the packaging somewhere that will allow you to inspect your shipment. If you have any issues with your freight driver not allowing inspection, call us immediately at 888-289-1952 and we will speak to him/her personally to arrange your inspection.

Signs of Possible Freight Damage

(Image A) Minor Cardboard Tear

(Image B) Damaged Pallet

(Image C) Dent in Packaging

(Image D) Cardboard Dent or Scrape

(Image A) Minor Cardboard Tear

A minor tear in the cardboard is often nothing more than damage to just the packaging.

However, in this case even though the damage to the packaging was very minor there was a 7 inch scratch caused by a forklift driving directly into the side of the tool box.

That is why it is important to completely remove all packaging material and get your hands on the powder coat. Because this customer completely removed all packaging material and thoroughly inspected the toolbox they were able identify the damage and refuse delivery.

We were able to re-ship this order within one business day.

(Image B) Damaged Pallet

All of our boxes ship on new pallets, and we never ship two pallets stacked on top on one another. Broken pallets can be caused by misaligned forks on a forklift and this often damages nothing other than the pallet itself.

However, in this case a forklift operator did not have their forks lowered when they went to move this shipment. As a result one of the forks of the forklift was wedged between the bottom of the toolbox and the top of the pallet badly damaging the toolbox.

That is why it is important to completely remove all packaging material and get your hands on the powder coat. Because this customer completely removed all packaging material and thoroughly inspected the toolbox they were able identify the damage and refuse delivery.

We were able to re-ship this order within one business day.

(Image C) Dent in Packaging

A dent in the cardboard is often nothing more than just a dent in the packaging that happened during shipping. Most of the time these small dents and dings in the packaging do not go deep enough to damage the toolbox.

In this example the damage to the packaging appear to be very minor. However this toolbox was a complete loss due to a forklift operator dropping a heavy object directly on top of the toolbox.

That is why it is so important to completely remove all packaging material and get your hands on the powder coat. Because this customer completely removed all packaging material and thoroughly inspected the toolbox they were able identify the damage and refuse delivery.

We were able to reship this order within one business day.

(Image D) Cardboard Dent or Scrape

A rip or scrape in the cardboard is often nothing more than a packaging defect.

However, in this case there was a short but deep dent caused by a forklift driving directly into the side of the box.

That is why it is important to completely remove all packaging material and get your hands on the powder coat. Because this customer completely removed all packaging material and thoroughly inspected the toolbox they were able identify the damage and refuse delivery.

We were able to reship this order within one business day.

We are aware that the images of the signs of damage do not look like they would require inspection. But as you can see, once the packaging materials were removed the toolboxes were damaged one was damaged to the point of being a complete loss. If the customers would have accepted their delivery without inspection the damaged product would become their property and StrictlyToolBoxes.com would have not been able to assist them with their freight claim.

Luckily for these customers they REFUSED THE DELIVERY AND THIER REPLACEMENT TOOLBOX WAS SENT OUT THE NEXT BUSINESS DAY

Freight Claims

All products that arrive via common carrier freight must be inspected prior to signing for the product. If your product arrives damaged YOU MUST REFUSE DELIVERY, note the damage on the bill of lading. THIS IS NECESSARY FOR YOUR PROTECTION although the responsibility is with the carrier, please notify and contact StrictlyToolBoxes.com immediately so that we may be of some assistance. Once you accept damaged freight StrictlyToolBoxes.com will be unable to help you with a freight claim.